Everyone hears it all the time, an internal staff member saying they want something. There is nothing wrong with this but put the time in to do the research to make sure the internal want really has an external need.
Just for clarification, external need = customer need.
This can be as simple as a conversation of how the internal want will make your customers lives easier but it could very well uncover something bigger. Or, it may uncover that the internal want has no validity at all.